| Answers |
| 1. |
Yes. Our shopping cart processes all the
information by using the latest security technology: SSL 128-bit
encryption.
|
| 2. |
Yes, your personal information
with the excepton of your credit card data is securely stored in our
Ecommerce database with the same SSL 128-bit encryption. You have the
option to make this information available for future orders when logging
in, so that you do not have to type it again when you come back and shop
from us. We never store your credit card information, thus there is no
opportunity for your personal information to be comprimised or
stolen.
|
| 3. |
Absolutely not: We do not sell, trade,
or share any of your information with anyone under any circumstances. Click here to review our Privacy
Policy.
|
| 4. |
Credit cards are charged at the time of
the order, before the order is shipped out. You will receive notification
by e-mail if the payment was approved. If your payment was not approved we
will follow up with you to assist in the order
approval.
|
| 5. |
We assign each customer a personal
sales representative who will contact you after your order is placed to
verify the shipment, forward you tracking and give you a personal
representative to deal with any questions or concerns you may have. If
there is any problem with your order we will contact you within 24 hours
with a notification of the problem.
|
| 6. |
We assign each customer a personal
sales representative who will contact you after your order is placed to
verify the shipment, forward you tracking and give you a personal
representative to deal with any questions or concerns you may have. If
there is any problem with your order we will contact you within 24 hours
with a notification of the problem.
|
| 7. |
If you forgot your password, you can
retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout
process while placing a new order.
|
| 8. |
We offer the best return policy in the
industry. Any item you wish to return may be returned for a full refund
within 1 full year from the original purchase date. Details on our return
policy are available on our Refunds
page.
|
| 9. |
There are various ways of finding a
product. You can browse our online store through categories by clicking on
the main menu button links to find what you are looking for, you can also
click on 'Search' and type a search term related to what you are looking
for and all corresponding results will be displayed.
|
| 10. |
There are links and buttons on the
site to get you where you want to go. Products are available from the main
menu and under the "Products" button link, you can also view informational
web pages that we have set up so you can get some information on our
company and our products.
|
| 11. |
Information about our company is available on the About Us page.
|
| 12. |
Our contact information is provided on our Contact
Page.
|
